Our Privacy Policy
Information we collect and how we collect it
Many of the services on our site are offered without our collecting any personally identifiable information from you. You can surf savilerowco.com and view some of our content anonymously.
The information we gather on our site falls into two categories:
- personal information you supply when you register, order, complete a survey, provide your email address
- tracking information collected as you navigate through our site
Personally identifiable information
To use certain features on our site, we ask you to register. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, credit card information, user name and password, and information about your interests in and use of various products, programs, and services. In addition, we may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order or request or to help improve our site.
When personally identifiable information is collected, you will know because you will be asked to fill out a form.
Aggregate information
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention.
We use this information to make the site more useful to you. We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our site. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a subscriber) so you don't have to re-enter that information each time you visit our site.
The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, (and in common with most shopping sites) you won't be able to take advantage of various features on our site that are available to other visitors.
How Your Information Will Be Used
Our primary goal in collecting information is to provide you with a customized experience when visiting our site and to make our site more useful to you. The Savile Row Company uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfil requests for our services. For instance, if you become a customer, we use your information to process your order, or if you contact us for help, we will use the information to contact you.
We also use the information you provide to send you e-mail or post notifying you of relevant new products and services as well as other promotional activities within The Savile Row Company.
Sharing Your Personally Identifiable Information
In some instances, we use third party companies to help us provide our products and services to you, like a shipping company that delivers a package or an e-mail delivery service that sends out our e-mails and e-newsletters. In those instances we need to share your information with them. We require that those companies use the information only to deliver the product or service.
We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena.
How You Can Correct Your Information
The Savile Row Company believes in providing you with the ability to access and edit the personal information that you have provided to us. To update the information retained about you, please log in and visit My Account.
To protect your privacy and security, we will also verify your identity before granting access or making corrections.
Our Email Policies
Account related e-mail: We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications as well as information about your membership including products and services offered by The Savile Row Company.
Email newsletters: We offer a variety of e-mail newsletters. If you no longer wish to receive a specific newsletter, you can either follow the 'unsubscribe' instructions located near the bottom of each newsletter or email dianecanady@savile-row.co.uk putting Unsubscribe in the Subject Box.
We will never pass on your email address to third parties. From time to time other companies that we think you might be interested in provide special offers to Savile Row Company customers. You will only receive these if you have actively agreed to do so.